FREQUENTLY ASKED QUESTIONS
What does Living Water Restoration do?
Living Water Restoration provides professional water damage restoration and flood cleanup services for residential and commercial properties. Our services include emergency water removal, structural drying, moisture detection, damage mitigation, and restoration following floods, burst pipes, roof leaks, appliance failures, and other water-related disasters. Our goal is to restore your property quickly, safely, and thoroughly while minimizing long-term damage.
Do you offer 24/7 emergency water damage restoration services?
Yes. Living Water Restoration offers 24/7 emergency water damage restoration services because water damage can occur at any time. Immediate response is critical to prevent further damage, mold growth, and costly repairs. Our emergency team is available nights, weekends, and holidays.
How fast can Living Water Restoration respond to an emergency?
In most cases, our team can arrive within 1-2 hours after your call. Fast response is essential in water damage situations, as delays can lead to structural deterioration, mold growth, and increased restoration costs.
What should I do immediately after discovering water damage?
If it is safe to do so, shut off the water source and electricity in affected areas. Avoid walking through standing water, especially if electrical hazards are present. Do not attempt DIY drying with household fans. Contact Living Water Restoration immediately so our trained technicians can begin professional water extraction and drying.
What types of water damage do you handle?
We handle all categories of water damage, including:
Flood damage from storms and heavy rainfall
Burst, frozen, or leaking pipes
Water heater and appliance leaks
Sewage backups and overflows
Roof leaks and foundation seepage
Basement flooding and crawl space water damage
Why is professional water damage restoration important?
Professional water damage restoration ensures that hidden moisture is fully removed, preventing mold growth, wood rot, and structural damage. DIY cleanup often leaves moisture behind, which can lead to costly repairs and health concerns later.
How long does the water damage restoration process take?
The water damage restoration process typically takes three to five days, depending on the severity of the damage, materials affected, and moisture levels. Larger losses or structural repairs may require additional time.
Can water damage lead to mold growth?
Yes. Mold can begin growing within 24 to 48 hours after water damage occurs. That’s why immediate water removal, drying, and dehumidification are essential. Living Water Restoration uses industry-grade equipment and monitoring to help prevent mold growth.
Do you provide mold prevention services?
Yes. Our water damage restoration process includes moisture control, antimicrobial treatments when needed, and continuous monitoring to reduce the risk of mold growth after water damage.
Do you work with homeowners insurance companies?
Yes. Living Water Restoration works directly with most homeowners insurance providers. We assist with documentation, photos, moisture readings, and detailed reports to help simplify the insurance claims process.
Will you help with my insurance claim?
Absolutely. We help guide property owners through the insurance claim process by providing accurate documentation and communicating with adjusters when necessary.
Do I need to move out during water damage restoration?
In many cases, property owners can remain in their home during the restoration process. However, severe damage, extensive drying equipment, or safety concerns may require temporary relocation.
What equipment do you use for water damage restoration?
We use professional-grade equipment, including:
High-powered water extractors
Commercial air movers and fans
Industrial dehumidifiers
Moisture meters and thermal imaging cameras
Are your water damage restoration technicians certified?
Yes. Our technicians are trained and certified in industry-standard water damage restoration techniques and follow best practices for safety, efficiency, and quality results.
How much does water damage restoration cost?
The cost of water damage restoration depends on the extent of the damage, affected materials, and required services. Living Water Restoration provides honest assessments and transparent estimates before work begins.
What areas do you serve?
Living Water Restoration proudly serves residential and commercial clients in the surrounding service areas. Contact us to confirm availability and response times in your location.
Why choose Living Water Restoration?
Living Water Restoration is a locally owned and family-operated business in Lubbock, TX, committed to serving our community with integrity, honesty, and compassion. Our name reflects our belief in restoration, not just of buildings, but of peace and hope during stressful times. We strive to treat every customer with care, professionalism, and respect, guided by faith-based values and a strong work ethic.